Quality in everything we do is integral to all our working practices. It is critical to the success of Stemz businesses and our long-term sustainability and profitability.
We depend on our clienteles, and we are committed to providing them with efficient and high-quality services that always meet or exceed their expectations. Our performance is monitored and regularly reviewed to ensure our standards of conduct meet our high expectations of quality for our customers, and stakeholders.
We value the contribution of every employee. We will always treat employees with dignity and respect and foster a positive and cooperative workplace in which everyone can contribute, learn and grow. We will maintain a safe working environment complying with all statutory, regulatory, corporate and client requirements.
The Stemz Management Team is committed to showing leadership and bearing responsibility for creating, implementing, and maintaining the Quality Management System.
We undertake to ensure sufficient resources are made available within the Organization to achieve this. We further undertake to ensure thorough communication, engagement, practical example and training that Quality is the aim of all members of the Organization. With effective leadership and support, every employee will have a proper understanding of the importance of the Quality System, their responsibility to contribute to its effectiveness, and its direct relevance to the success of the Company.
Every employee is responsible for and will be fully trained to perform the duties required by his or her specific role.
The organization has a comprehensive program for continual quality improvement to monitor performance at all levels. The Stemz management systematically reviews all operational procedures in order to identify any potential sources of nonconformities or other opportunities for improvement. Action Plans, if required, are developed, documented, and implemented, as appropriate. Effectiveness of the actions taken is reviewed by the management. Employee inputs are also taken for identifying areas of improvement and effecting process excellence.
Records, documentation, and data are managed in accordance with applicable regulations. We have defined paths for escalating issues to ensure integrity and client safety; and we measure the performance of our processes and activities to provide data to support positive decisions on how to fix problems and improve our processes.