Privacy Policy


Protecting and respecting the privacy of the users is of utmost importance to Stemz Global DMCC. This Privacy Statement ("Policy") explains how Stemz Global DMCC and its worldwide subsidiaries ("Stemz Global," "we," or "us") handle personal information. This Privacy Policy ("Policy") applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below), particularly when you use our website, ("Websites") and its associated subdomains, linked pages, features, content, mobile applications, or any other information or services ("Services") operated by Stemz Global DMCC.

Please check this page occasionally to ensure that you are in line with any changes that we may make to the Policy from time to time. We value your trust and, as a result, respect your privacy and adhere to the highest standards for the security of personal information.

If you have any questions regarding this Privacy Notice or our privacy practices, please get in touch with our Data Protection Officer or by writing to:

Stemz Global’s Group Data Protection Officer:
2304A, lndigo Icon Tower, Level -23,
Cluster F, JLT, Dubai, UAE

Who Are We?

Our unique advantage of being the pioneers in our segment has enabled us to make extensive use of class-leading technology to deliver quality healthcare services and improve our efficiency. Our global teams have extensively used Machine Learning (ML) and Artificial Intelligence (AI) for data analytics, training, and monitoring. This has helped improve our efficiency, guarantee a higher level of service, and positively impact our customer relationships.

To know more about us, click here

How Is Your Information Collected By Us?

Our infrastructure, systems, and processes have been developed to provide support and comfort to the Visa Applicants and Visitors while ensuring all government requirements are fulfilled. While using our website or services, you provide us with information about you. We may acquire this information from secondary sources, for example, documents that we receive as part of the visa application process or when you provide us with your details to complete the procedures for the services you need. We may also collect sensitive information about you, including relevant health information, to assess your application, as permitted by the law of your respective country.

What Kind Of Information Do We Collect From You?

We collect personal information based on the type of services and as per the legal requirements for providing the respective service.

Data* types that may be collected include:

Personal data: This includes information like your name, national identity number, nationality, gender, and details on your travel document (e.g., passport or ID), your email address, telephone number, and postal address, as well as your birth date and place.

Sensitive personal data: Information related to religion, marital status, health status, biometric data, photographs, and biomedical sample details.

Third parties data: Names of children, parents, spouses, employers, someone who has given you a personal reference, your current address and the address of your destination country.

Communication data: Email addresses, mobile phone numbers, and other contact details.

Payments data: Bank account details, payment card details, or UPI info if the option is available.

Electronic media data: Images from CCTV cameras, video and audio recordings, and cookies from websites (see below).

*Depending on the services you request from us and the government's requirements, the list above may or may not be comprehensive.

If you have any questions about the personal information gathered from you, please get in touch with our Data Protection Officer or the diplomatic post in question at the address listed above.

Retention Of Data

We retain Data for as long as necessary for the use of our services or to provide access to and use of our website or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing & retaining your Data is necessary and permitted by applicable law.

Since these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

Who Has Access To Your Information?

We will not transfer your personal information to third parties without your prior consent. When it is essential to fulfil your request or provide an additional service, such as delivering your travel document to your home or office, performing verification procedures, or preventing crime, we may share your personal information within Stemz Global companies.

Unless you have given us your explicit permission, we will not share your information with third parties for marketing purposes. You can revoke your consent at any time by adjusting your account choices online, if applicable, or by contacting our Customer Service Team.

For Legal Reasons, Third Parties

When we deem it necessary, we will disclose personal information, such as:

  • a. To fulfil legal requirements and answer requests from government agencies, such as law enforcement and other public agencies, that might include authorities from countries other than your own.
  • b. If we merge, sell, restructure, acquire, form a joint venture, assign, transfer, or otherwise dispose of all or part of our business, assets, or stock, we may notify you (including in connection with any bankruptcy or similar proceedings).
  • c. To safeguard our users', systems', and services' rights.

Security Precautions To Protect Your Information From Loss, Misuse, Or Alteration

We take precautions to protect your personal information when you share it with us. Any sensitive data (such as credit or debit card numbers) is encrypted and safeguarded. When you visit a secure page of our websites, a lock icon will appear in the address bar of most web browsers. This means that the information you send from your browser to our webservers is encrypted.

We make every attempt to ensure the security of your information on our systems as we receive it. While we make every effort to safeguard your personal information, we cannot guarantee the security of any information you send us, and you do so at your own risk. Non-sensitive information (such as your email address) is routinely transmitted via the internet, and 100% security can never be guaranteed. We suggest not disclosing the credentials you use on our websites to anyone.

Use Of Cookies

Cookies are widely used on the internet. Cookies cannot identify a specific user but only the system on which they are used. We utilize cookies to collect information on the most popular pages, peak usage hours, and other factors that help us make our websites more user-friendly and efficient. When you visit our websites, we may place a cookie on your computer that relates to your personal information kept on our system the next time you visit.

By changing your browser's preferences and options, you may control whether and how cookies are accepted. You can, for example, enable your browser to inform you when a cookie is received or to block cookies. However, if you choose not to accept cookies, you may not be able to access all the information and features of the website.

Links From Other Websites

Our website may contain hyperlinks to other organizations' websites. Even if you access other sites via links from our website, we cannot be held liable for their privacy policies and practices. Since this Privacy Policy only relates to our website, we recommend that you read the Privacy Policies of the other websites you visit.

Furthermore, if you are linked to our website from a third-party site, we cannot be held liable for that third-party site's privacy policies and practices and recommend that you check that third-party site's Privacy Policy.


If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

Changes To This Privacy Policy

Please note that this Privacy Policy may be subject to change from time to time. The revised Privacy Policy will accordingly be published on this page. We will not reduce your rights under this Privacy Policy without your explicit consent. Please regularly check this Privacy Policy to ensure you are aware of the latest updates with respect to the same.

Contact Us

We understand that you may have concerns about this statement or our data collection methods. Please get in touch with us using one of the following methods:

Stemz Global's Group Data Protection Officer:

Stemz Global’s Group Data Protection Officer:
2304A, lndigo Icon Tower, Level -23,
Cluster F, JLT, Dubai, UAE